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Customer Service

Customer Service

Shipping & Delivery

How Are Goods Shipped To Me From China?

Shipping of orders from Sellbathroomspycamera is by international courier, such as EMS, DHL, UPS, TNT and HongKong Air Mail.

- The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. China EMS is also available for certain countries.


- Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high (about 2kg).


- For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.


- Air express courier: after dispatch from the Sellbathroomspycamera warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.


- Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Sellbathroomspycamera will assist as much as possible.

Privacy & Security

We understand that you are very concerned about the usage and sharing of your personal information. And we are very appreciated your belief on our prudence and sensitivity handling this issue. This declaration will specify our policy regarding the protection of your privacy. Our website is under the operation of Sellbathroomspycamera.com Inc.
If you have visited our website, that will be considered to be your acceptance to this privacy policy.

Automatically collected information 
Whenever you interact with us, we will receive and deposit the given information.
For example, like many other sites, we use “cookies”.
When your internet browser visits Sellbathroomspycamera.com, we will collect some information. (please refer to the sample of information collecting process stated at the end of this policy)
Many companies provide you with the technology that can help you to visit the website anonymously. Although under this condition we can’t offer you the individualized experience on our website as your ID is unidentified, we still like to remind you of the existence of these technologies.

E-mail Correspondence
To help us making the E-mail more useful and interesting, when you open the email from Onlinebathroomspycamera.com, we will often receive a mail confirming you having read the delivered email. (if your computer support this function)We will also make the comparison between our customer list and other companies’in order to avoid the junk messages.
The information from other resources:
We may collect your information for other resources and add it into our customer database (please refer to the sample of information collecting process stated at the end of this policy)

Cookies
Cookies can be defined as a kind of discriminating symbols consisting of letters and numbers read-in your computer hard disc by us through your internet browser so that our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart. 
The help function of tool bar on your browser will tell you how to prevent the browser from installing new cookies and inform you when the browser installing a new cookie or shut down the cookies totally.
Besides, you can close or cancel the alike data of browser add-ons like Flash cookies by changing its setting or visiting other manufactures’websites.
However, cookies can help you to make most use of the best special services from Sellbathroomspycamera.com, so we recommend you to set up an open status for this program.

The Information from Other Resources
The examples of the information we get from other resources containing the depatching and address information we get from our forwarder or other third party, which can correct our record and make it easy to deliver your next order and contact you..
Account information, purchasing or returning information, searching keywords and results given by our affiliated enterprises’service, page browsing information gotten from our cooperative enterprises, searching result and links, including not-for-free searching list.
The information you can get
The information you can get easily from Sellbathroomspycamera.com containing the latest order information, identifiable personal information (including name, email address, password, directory inquiries etc.), payment settings (including credit card details) and so on

Returns & Replacements

30 Days Money Back Warranty
(1)If you are not satisfied with our product because it doesn't work, you can send them back to us in 30 days after you receive it for refund, in this case, we don't refund the shipping fees.
(2)If the product works but you don't like it, you can send it back for refund, in this case we will charge 15% restock and handling fee and don't refund the shipping fees.

 

Three Months Exchange Warranty
If the product doesn't work, you can send them back to us in three month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

One Year Manufacture Warranty
Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components( For example,the screen of cell phone cost $20 to $30, the motherboard for cell phone costs $15 to $25).

Return Fees
No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately.

Return Notice
(1)Please write a note with your order number or Paypal payment number so that we can find the order details. Thanks. 
(2)If buyer send defective items which are purchased from other sellers, we refused to do any after sales service and will charge handling fee and shipping fee in order to send these items back to you.

How to return?
If you want return the product,you need to connect us for the return instruction,cause we need to make sure of the problem before return. You can email us at our customer support email: obsc@live.cn,do write the order no and the detailed problem.
If we accept you return the items,please DO write a note in English with your order number or payment ID so that we can find the order details.

Ordering

How To Order From Onlinebathroomspycamera:

1- Shopping
Browse and search on our online store which show all the product description, sample price and different level discount price. Select your wanted product items, and if you wish to one or some product item, type a number in the quantity box which show on the product page, and then click "Add to cart". You can also add just one piece to the cart firstly if you want. On the next "Shopping Cart" page, you can adjust the quantities or delete the selected product items if you change your mind.

2- Shopping Cart
Products you've added to your shopping cart are saved there while you look at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
In your shopping cart, you can adjust quantities or remove items to get a new sub-total. Wait a couple of seconds, the quantity will update and the prices will automatically updated.
On this "Shopping Cart" page, you can also see the "Estimate Shipping Costs" below which show the total order products price and shipping cost which for different delivery way, for your reference.

Above steps, anyone can browse on our online store site and try to add our products to the cart freely, no need register or login. If you decided to buy, you can click to following two buttons to continue your purchasing process:
- "Checkout with Paypal": This payment method is PayPal Express, you may purchase products without sign up here. And a cheapest shipping way rate will be automatically selected by Paypal Express.
- "Proceed to Checkout": This payment method is Standard Checkout, you may choose PayPal, Western Union and T/T as payment by click it and shipping methods such as Free Shipping, HK-Airmail(only suitable for order<2kg), Standard Way or Expedited Way Shipping Method are available.

3- Checkout with Paypal Express / Register & Login
- If you select "Checkout with Paypal" button, you will go to Paypal payment page directly which no need register or login on www.Sellbathroomspycamera.com. Then make the payment and finish your order purchase.
- If you select "Proceed to Checkout" button, then you should Register & Login on our online store site to go to the Checkout process.
Anyone can register on Sellbathroomspycamera freely. Then Login to the Sellbathroomspycamera online shopping system and start placing order right away. (Cookies must be enabled in your browser) http://www.Sellebathroomspycamera.com/customer/account/login/.
After login, you can go back to your shopping cart again to double checked your Shopping Cart content, after confirm the shipping cart content, Then Click "Proceed to Checkout" to next page to edit your shipping address if you are new customer. For old customer, it will go to Check Out page directly.

4- Shipping Address
"Shipping to this address" page which enables you to view and change the delivery address.
If you are sending the goods to the exist shipping address, just click the "ship to this address" button.
If you are sending the goods to a different address, for example, to your drop-ship customers directly, you can "change" and "enter a new shipping address", then click the "ship to this address" button to go the next "Checkout" page.

5- Checkout - Shipping Method and Payment Method
On the "Checkout" page, you can change the shipping address again.
On this page, you should select the Shipping Method(Standard Way / Expedited Way) and the Payment Method(PAYPAL / Bank Wire Transfer / WesterUnion)what you want to use. 
And, you can double check the Shopping Cart Contents and Grand Total price. If you change your mind and want to adjust the shopping cart content, you can go back to shipping cart page to adjust, then re-select the shipping method and payment method. If confirm the order, click the "Place Your Order" button to compelete the purchase.
On this page, you can also leave your special instructions for your this order, this is remind information for our order processing guys.

6- Confirm and Pay
If you select Western Union or Bank Wire Transfer to make the payment, you will go to order success page.
If you select to pay by credit card or Paypal, you will now be able to complete the payment on the secure Paypal site.

7- Your Order Received!
After you complete your order you'll get a confirmation message and an email receipt from Onlinebathroomspycamera.com (and from Paypal if you paid this way.)
We will begin processing your order when payment is received.
You will receive a further email notifying you when your goods have been dispatched, including a tracking number.

Notes:
- If you're not sure how to use the online shop, please feel free to contact our Sellbathroomspycamera Staff for help.

- You will see the total price including shipping costs in a summary page before you confirm your order. You can cancel or make changes at any time during the checkout steps.

- If you log out or exit your browser, the contents of your cart will be saved for next time you log in. If you want to save the contents of a cart permanently, but not pay right away, simply follow the checkout process all the way through, but don't send money! The orders are saved in "My Account" for you to view later and there is no need to ask us to cancel them. If we don't receive payment we wouldn't process orders.

Payment, Pricing & Promotions

Sellbathroomspycamera.com makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by Sellbathroomspycamera.com, so you can choose the right way for you.

Payment Methods We Accepted:

1. Credit Card
2. Bank Wire Transfer
3. Western Union


1. Paying with Credit Card

 

2. Paying with Bank Wire Transfer

 

3. Paying with Western Union

Viewing Orders

Once you make the payment for your order, we will process the order for you. And any update of your order, we will send you email to you. Firstly, there shoule be an email to confirm all the order details with you in case of any mistake. Then, one we ship out the order package, we will send you the tracking number for your tracing online.

In the other way, you can also log in your www.Onlinebathroomspycamera.com account to check status of all of your orders.

http://www.Sellbathroomspycamera.com/customer/account/login/

You can also contact with our online salesman or customer service representative to get help.

Updating Account Information

Please follow these instructions:

Check your login information. Your login name is the email address you used when you registered.

Your browser (Internet Explorer or others) to ensure from cookie http://www.Sellbathroomspycamera.com accepted.

From the following link to log in to your account, and then modify

http://www.Sellbathroomspycamera.com/customer/account/login/